My wife and I love to travel. We ensured that our daughter had her passport at 3 weeks old, her first international trip to Mexico at 6 weeks old, and her first trip to Cuba when she was 3 months old. Our daughter has been on more than 40 commercial flights and to more than 5 countries. She isn’t even 5 yet. Of course we buy everything with earned airline miles, groupons, and as many last minute deals as we can; but the point is that we love to travel.
Who doesn’t though?
The way a hotel, airline, or cruise ship makes you feel when you arrive and use their amenities is why so many people love to go on vacation. But it isn’t just vacationers that are looking for an experience. Business folks who travel for conferences, securing new deals, or many other reasons spend time and money experiencing your hotel.
The guest experience is everything.
From searching the area, to finding your hotel, to booking their next trip, to arrival, staying, and departure; this is all part of the guest experience. Every interaction with your property, from the first moment their taxi, Uber, or rental car arrives until they depart for “home”; they are either having a good experience, or a poor experience.
Why should it be any different with your landscape company?
We understand the guest experience, and we want your experience, the client experience, to be Excellent Everytime. We spent the entire last year developing our purpose as a company and we dove into the best and worst parts of our organization and what we found was incredible. It is 100% about the client experience.
From the moment you first find LaBahn’s Landscaping, either online (labahns.com, SDHMA, Google, Facebook, Linked In), or in person at a networking event or maybe I dropped into your hotel, to requesting a landscaping bid from us, to our first day on your property, to the billing, enhancement work, and each and every interaction moving forward- we want you to have an Excellent. Experience. Everytime.
This is what the guest experience looks like…
You’ve been traveling all day with three kids. You are tired, but looking forward to Sea World, the beach, or some other amenity San Diego has to offer. Your GPS tells you to make a left, and your destination will be on your right. The first thing someone is looking for is the sign… “yes, I’m in the right place.” The second thing they notice is the perfectly manicured grass and beautiful flowers with the gentle fountain flowing in the background. “nice. Nice place! I’m ready to relax…”
As they walk to their room they see the landscapers working quietly using quality, environmentally friendly, electric equipment, and looking sharp with logoed polos, safety vests, and safety glasses; they pause as the guests walk past and smile, “good morning sir/ma’am” the landscaper politely says.
“Wow! Even the landscapers are nice here! Maybe we should move to San Diego!”
We understand that your guest experience is part of our role. We become a part of your staff by understanding your culture, your standards, and your expectations.
The guest experience doesn’t stop with your landscaper, it gets better.
Our monthly walkthroughs, timely proposals, enhancement team, irrigation experts, and office staff all understand that the guest experience starts with them; we all want you, your operations team, and your guests to have an excellent experience with us.
Call me. I’d be happy to set up a meeting to discuss your landscaping needs, and your guest experience.
Nathan Cornett
619.823.5974
ncornett@labahns.com
