If our culture is missing anything it would seem customer service has been lacking for the past several years. When I go into a department store I think, “why does anyone go to a store anymore?” The inconvenience of a department store is matched only by the inconvenience of waiting for your online item to be delivered to your doorstep. We own and operate a customer service-based business, where do we stand in this new culture? Taking a step back and looking at our operations We have noticed that the client experience can be lacking. In fact, we spent most of last year looking at our client’s degree of satisfaction and asked some hard questions about our business and how we’ve provided service to you.
Excellent client experience has always been a part of our DNA. Our founders, Mike and Julie LaBahn have always believed in putting people first. They have, and continue to be, some of the most generous people I have ever met. Mike reminds our team all the time, “be thankful for our clients!” Staying thankful has been a key pillar of our team culture, with that being said, we are doubling down on this in 2019.
Our “new year’s resolution” is really a commitment. It is a commitment to our clients, our team, and the vendors who partner with us to get the job done for you. We are resolved that every person who interacts with our company in any way will have an Excellent. Experience. Everytime. This is more than a tag-line or marketing gimmick, it is who we are. From the START of the relationship we expect that you will have an excellent experience. We want this to be carried over into every aspect of our organization.
- Owner Requests.
- Marketing events.
- Team members.
- Family crisis.
- Community engagement.
Here are some examples of what an Excellent. Experience. Everytime. looks like:
“I have never seen such a dramatic change so quick with a property, I want to express great gratitude to my account manager and especially the team behind her. They have done a fantastic job ensuring everything is looking best and worked extremely hard during the summer months and heat to ensure it looks this good.” Danielle Lizardi, Property Advantage.
“As it relates to the basics, ‘better, faster, cheaper’, LaBahn’s hit the mark every time. Their ‘can do, right now’ attitude was not only refreshing, but inspiring. They respond better than any other organization I have ever worked with, changing schedules, billing, equipment, scope, repairs, etc., without fail, as needed. At the same time their creative design and conservation truly had people stopping to admire their work.” Michelle Borunda, Property Manager
“Their [team has] been working for them for a long time and I can sense the genuine loyalty and integrity throughout the company. It is apparent that there is a solid team at LaBahn’s Landscaping that has a lot of experience working together. Whenever I need something, their team rallies together to provide quick tum around on any request.” Home Owner
A month before Christmas one of our team members’ house had flooded and our LaBahn’s family sprang into action. I was sitting in the CEO’s office when she got the call letting her know what happened and her response was “People First! What can we do for them as a company?”. His young daughters lost almost everything in the flood and the team rallied around him to donate not only money but beds, clothes, cards from other little ones, etc. Our commitment to Excellent. Experience. Everytime. Does not only apply to our clientele but everyone we who is part of our family.
Our core values put people at the center of everything we do.
Excellent. Experience. Everytime.